Scribbr Terms of Use

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Please note that these terms and conditions are translated from Dutch. In the event that there are possible differences in the interpretation or application of these terms and conditions, the Dutch version of our terms and conditions are final.

Article 1. Definitions

  1. Scribbr: Scribbr B.V., which is located at 542 Singel, 1017AZ, Amsterdam, the Netherlands, and is registered with the Dutch Chamber of Commerce under number 67863019.
  2. Customer: A person or entity who has contracted Scribbr to provide services.
  3. Service(s): All services carried out by Scribbr for the customer.
  4. Document(s): All documents provided to Scribbr by the customer, including, but not limited to,  as theses, papers, essays, documents, or reference lists.
  5. Order: An agreement by which Scribbr undertakes the provision of certain services to the customer.
  6. Plagiarism check: A service provided by Scribbr in partnership with Turnitin that utilizes the  Turnitin database to check a document for plagiarism.
  7. Proofreading & editing service: A service provided by Scribbr whereby an Expert checks an uploaded document.
  8. Citation Checker: A service provided by Scribbr that entails a document being checked for accurate citations.
  9. Own Sources Checker: A signature service provided by Scribbr that compares Document(s) with unpublished and private documents, checking for similarities.
  10. Proofreading & editing period: The period that ends with the final time and date by which a document should be checked.
  11. Expert: A natural or legal person who is engaged by Scribbr to execute an order received from a customer.
  12. Turnitin database: A database that is used to scan documents for plagiarism.

Article 2. Identity of the entrepreneur

Scribbr trades under the names of scribbr.nl, scribbr.com, scribbr.de, scribbr.it, scribbr.co.uk, scribbr.at, scribbr.ch, scribbr.fr, scribbr.es, scribbr.dk, scribbr.se, scribber.no, and scribbr.fi.

  • Business and visiting address: 542 Singel, 1017AZ, Amsterdam, the Netherlands
  • Email: info@scribbr.com
  • Commercial registration number: 67863019
  • Telephone number: +31 (0) 20-2616040
  • VAT number: NL857203691B01

Article 3. Applicability

  1. These terms and conditions apply to any tender, offer, or agreement between Scribbr and the customer.
  2. When it appears that one or more of the provisions of these terms and conditions is at any time wholly or partially invalid, the remaining provisions shall remain fully applicable.
  3. When the interpretation of one or more provisions of these terms and conditions is unclear, an explanation that is “in the spirit” of these provisions shall be applicable. This is also the case when a situation that is not detailed in these terms and conditions arises.
  4. If Scribbr is not in strict compliance with these terms and conditions, it does not mean that the provisions are invalid or that Scribbr loses its right to otherwise demand strict adherence to them.

Article 4. Offer

  1. An offer contains a complete and accurate description of the services being offered by Scribbr. The description will be detailed enough that the customer can properly assess it. Mistakes or obvious errors within the offer are not binding for Scribbr.

Article 5. Agreement

  1. The contract is concluded when the customer accepts Scribbr’s offer.
  2. Scribbr will confirm receipt of the customer’s acceptance of the offer by electronic means.

Article 6. Modification of the agreement

  1. If during the execution of the agreement it is revealed that it is necessary to alter or supplement the agreement in order to implement it properly, Scribbr and the customer will consult and agree to any modifications to the agreement.
  2. Scribbr can refuse a request to modify an agreement without being in default of the agreement or omitting anything therefrom.

Article 7. Cancellation of a contract by Scribbr

  1. Scribbr has the right to cancel a contract after it has been concluded.
  2. Scribbr has the right to cancel a contract if Scribbr considers that the document uploaded by the customer does not meet minimum requirements.
  3. The minimum requirements for a document are as follows:
    1. The document must be education related.
    2. For the proofreading & editing service, the quality of the document must be such that an expert can check the document in a standard manner. This assessment of quality is undertaken by Scribbr. When the basic quality of the document is deemed to be too low, an expert cannot edit the document following the normal procedure.
    3. The customer must not appear to be committing fraud.
  4. When Scribbr cancels a contract, it will contact the customer as soon as possible.

Article 8. Retention of documents

  1. If the customer purchases a Proofreading & Editing service, Scribbr will store the r document(s) on its server for up to one year.
  2. If the customer purchases a Plagiarism Check, the customer gives Scribbr permission to save the document in a protected and private Turnitin database. This database is only accessible by Scribbr, and the documents it contains cannot be viewed by educational institutions. Documents in the protected database within Turnitin are automatically deleted after one month.
  3. If the customer purchases a Citation Checker or Own Sources Checker, Scribbr will store the document on its server for up to 90 days.
  4. The nature of the Proofreading & Editing service necessitates  that the Scribbr expert receive the document being checked. Once the expert has finished checking the document, they are contractually obligated to delete it.

Article 9. Review period for Proofreading & Editing service

  1. The proofreading & editing period will be determined when the proofreading & editing service is purchased.
  2. The assigned expert may decide when the document is checked, so long as they deliver the checked document before the deadline.
  3. Scribbr will communicate the proofreading & editing period to the customer in advance via email. The proofreading & editing period can also be viewed in the customer area on the website.
  4. The proofreading & editing period shall begin at the time of payment and end when Scribbr returns the checked document to the customer.
  5. If the expert anticipates that they will not meet the deadline, Scribbr will inform the customer in a timely manner.
  6. Scribbr is not responsible for unforeseen technical problems that lead to the customer receiving the checked document late. 

Article 10. Deadlines for Plagiarism checks

  1. The time required to execute a Plagiarism Check depends on the level of activity at Turnitin, which Scribbr is unable to influence.
  2. The customer may only request a refund of the invoice amount for a Plagiarism Check if  24 hours have elapsed since the time of payment and the check has not been completed. The customer must request this refund before the results of the Plagiarism Check are communicated. The customer will then be notified by email when the results of the Plagiarism Check are received.
  3. Paragraph 2 of this Article is not applicable if Scribbr states on its website that Plagiarism Check services are currently taking more than 24 hours.

Article 11. Cancellation instructions

  1. The customer cannot cancel a Plagiarism Check.
  2. The customer cannot cancel a Citation Check.
  3. The customer cannot cancel a Own Sources Check.
  4. If the customer cancels an order for a Proofreading & Editing service, they are obligated to pay for any costs that Scribbr has reasonably incurred in connection with undertaking the contract.

Article 12. Improvement of Services

  1. Scribbr is permitted to use proprietary automation that may apply machine learning techniques and AI techniques to documents for the future improvement of the services.

Article 13. Liability

  1. If Scribbr is liable, this liability is limited to what is stated in these provisions.
  2. Scribbr is not liable for damages of any kind  that occur as a result of Scribbr being provided incorrect and/or incomplete information by or on behalf of the customer.
  3. If Scribbr is liable for any loss, liability is limited to the invoice value of the contract for the portion of the order to which the liability relates.
  4. Scribbr is not liable for any damage suffered by the customer in the event that Scribbr rejects an order.
  5. Scribbr cannot be held liable for damage to and/or loss of documents that are stored by Scribbr or third parties.
  6. Scribbr cannot be held liable for consequences and/or potential damage to the customer in the event that it does not meet a proofreading & editing period deadline.
  7. Scribbr cannot be held liable for failing to discover plagiarism when undertaking a Plagiarism Check.
  8. Scribbr cannot be held liable for consequential damages. These include, but are not limited to, damages  caused by the customer receiving a poor grade, failing a course or academic program, or other adverse consequences.
  9. Scribbr has and reserves the right to manage the restitution of damages to the customer, if possible and to the extent possible.

Article 14. Changes to the terms and conditions

  1. Scribbr reserves the right to amend or supplement these terms and conditions.

Article 15. Applicable laws and dispute settlement

  1. All legal relationships to which Scribbr is party are subject exclusively to Dutch law, including when the other party involved in the legal relationship resides wholly or partly abroad. Scribbr excludes the application of the CISG.
  2. All disputes will be settled by the competent court in the district where Scribbr is located.